3 Recent Amusing Customer Experiences

1. An HP laser printer dialog that says, below the Economode checkbox, “May save print cartridges.”  That feature has existed for at least 10 years. If it doesn’t save them, the option shouldn’t exist. Are they trying to create doubt with hopes people won’t use Economode? Or did they get sued by someone doing an Economode test?

2.  United customer service reps in India with Jewish “names.” I kid you not: Neil Freeman and Suzanna Goldstein

3.  A soy chip maker I called to complain their cheese soy chips were so smelly I couldn’t eat them in public. They admitted this was such a problem they were reformulating the chips. Yet they didn’t explain why there hadn’t been a recall. Are they subscribing to the philosophy that a problem solved will make a customer more loyal? I think not in this csse.


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s